FAQ

1. Shipping Details

Section 1.1 - Do You Ship Internationally?

Index BathΒ is a US-based company with warehouses and factories in China and Hong Kong.

We do ship internationally, with some excluded countries you can find below:

Afghanistan, Aland Islands, Algeria, Andorra, Angola, Anguilla, Antigua And Barbuda, Aruba, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Botswana, Bouvet Island, British Indian Ocean Territory, Brunei, Bulgaria, Burkina Faso, Burundi, Cape Verde, Cayman Islands, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo, Congo, The Democratic Republic Of The, Cook Islands, Cuba, Curaçao, Côte d'Ivoire, Djibouti, Dominica, Dominican Republic, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea Bissau, Guyana, Haiti, Heard Island And Mcdonald Islands, Holy See (Vatican City State),Indonesia, Islamic Republic Of, Iraq, Jamaica, Jersey, Kazakhstan, Kenya, Kiribati, Democratic People's Republic Of, Kosovo, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Lebanon, Lesotho, Liberia, Libyan Arab Jamahiriya, Macao, Republic Of, Madagascar, Malawi, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Republic of, Monaco, Mongolia, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands Antilles, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Oman, Pakistan, Panama, Papua New Guinea, Pitcairn, Republic of Cameroon, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre And Miquelon, Samoa, San Marino, Sao Tome And Principe, Senegal, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, Somalia, South Georgia And The South Sandwich Islands, South Sudan, Sri Lanka, St. Vincent, Sudan, Suriname, Svalbard And Jan Mayen, Swaziland, Syria, Tajikistan, Tanzania, Timor Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, United States Minor Outlying Islands, Uzbekistan, Vanuatu, Venezuela, Virgin Islands, British, Wallis And Futuna, Western Sahara, Yemen, Zambia, Zimbabwe

Section 1.2 - Shipping and Handling

All Shipping prices include handling for international and domestic shipments

Section 1.3 - Shipping Prices and Fees

All orders from North America, Europe, Australia, and East Asia have a flat Shipping price that includes handling and feesΒ 

The countries on the list below have different flat shipping rates caused by higher shipping costs:

Argentina, Armenia, Azerbaijan, Bolivia, Bosnia And Herzegovina, Brazil, Chile, Colombia, Costa Rica, Cuba, Cyprus, Ecuador, El Salvador, Estonia, Gibraltar, Guatemala, Honduras, Iceland, Iran, Isle Of Man, Jordan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malaysia, Mexico, Moldova, Republic of, Monaco, Montenegro, Paraguay, Peru, Philippines, Puerto Rico, Portugal, Qatar, Reunion, Saudi Arabia, Serbia, Slovakia, Slovenia, South Africa, Turkey, Ukraine, United Arab Emirates, Uruguay.

Section 1.4 -Β  Process and Shipping Duration

We ship our products from several different warehouses outside of the US. If you order several different products, they might arrive separately and on a different day.
You will get the tracking number directly to your email about 1-2 business days after purchase.

Please allow 6-14 business days for the item to arrive, depends on your location.

Your happiness is our top priority. If for any reason you need help with your purchase, email us with your order number and we will do our best to assist you.

However, during the holidays, due to the high demand, orders may be shipped within more than 48 hours; therefore, a delay in delivery time may occur.

If your order hasn’t arrived within the estimated delivery time, please contact our support team here

Section 1.5 -Β  Multiple ItemsΒ 

Since we have 4 different warehouses, we don't have all our products in one place, so when you order multiple items at a time, each item will be shipped separately. So you'll probably receive one item before the next. Don't panic if you don't receive all of your items at once…they will get to you! :-)

Section 1.6 -Β Shipping Carrier

All domestic and international orders are shipped using trusted carriers, including USPS, FedEx, UPS, EMS, and Cainiao, as well as other local and international shipping partners. Tracking information will be provided once your order has been shipped and can be tracked through the relevant carrier's tracking system.

2. My Order

Section 2.1 -Β Β The item I love is out of stock. Is there a waiting list?

The Index BathΒ will work hard to make your item available. For any specific item,Β please contact our support teamΒ here

Section 2.2 -Β Β How do I check the status of my order?

You can track your order status in real time by entering your order information on theΒ Track OrderΒ page.

After an order has been shipped, you will also receive email confirmation with your delivery details and tracking numbers.

Section 2.3 -Β How To Cancel My Order

Please contact usΒ hereΒ within receipt of purchase in less than 24 hours to cancel your order; a full refund will be granted.

Section 2.4 -Β  Security

Index Bath adheres to the highest industry standards to protect your personal information.
Your credit card information and personal details are encrypted during transmission using SSL (Secure Sockets Layer technology), which is widely used on the Internet for processing payments.Β 
Your credit card information is only used to complete the requested transaction and is not subsequently stored.

Section 2.5 -Β Β Payment Methods

We accept all major Credit/Debit cards. You may also pay for your order with your PayPal account, Amazon Payments account or Apple Pay account.

Section 2.6 - Β Why does my new faucet or shower have water spots or moisture inside?

All of our faucets and shower products undergo a thorough water test at the factory before shipping to ensure proper functionality and quality. As a result, you may notice a small amount of residual water, moisture, or minor water spots when you receive your product. This is completely normal and does not mean that the product has been previously used or returned. Any water spots can be easily wiped clean with a soft, damp cloth.


Section 2.7 - Do your products comply with local plumbing codes?

Building codes and plumbing regulations vary by country, state, province, and municipality.

Customers are responsible for verifying that the product they purchase meets the requirements of their local authority before installation.

Unless specifically stated on the product page, Index Bath does not represent that a product is certified under any particular local plumbing standard or code.

Section 2.8 -Β  Are your products certified?

Some products include specific certifications, while others do not. Any applicable certifications will be clearly stated on the product page. If a certification is not listed, it should not be assumed. You can request certifications via our email: support@indexbath.com


Section 2.9 -Β  Am I responsible for checking permit requirements?

Yes. Before purchasing or installing any product, customers should confirm any permit, inspection, or certification requirements with their local building authority or licensed contractor.

Section 3.0 - Do you provide installation services?

No. Index Bath sells products only. We do not perform or supervise installations and are not responsible for installation methods or workmanship.

Section 3.1 - Can I return an installed product?

Products that have been installed, used, modified, or damaged during installation are generally not eligible for return unless they are defective under warranty.

Section 3.2 - Who is responsible for installation?

Installation should always be performed by a qualified licensed professional. Improper installation may void warranties and may prevent the product from functioning as intended.

Section 3.3 - Can I receive compensation for installation costs?

Index Bath is not responsible for installation, removal, labor, plumbing, contractor, permit, inspection, or related service costs.

Section 3.4 - What if I ordered the wrong size or model?

Please verify all measurements and specifications before placing your order. If you are unsure, contact us before purchasing and we will gladly assist you.

Section 3.5 - Are product colors exactly as shown?

Due to lighting, photography, monitor settings, and manufacturing variations, actual colors and finishes may vary slightly from the images displayed.

Section 3.6 - Can product specifications change?

We reserve the right to make improvements or updates to product specifications, packaging, accessories, or documentation without prior notice, provided such changes do not materially affect the intended functionality of the product.

Section 3.7 - Does Index Bath cover installation or contractor costs?

No. Index Bath is not responsible for installation, removal, labor, contractor fees, permit costs, inspection fees, project delays, financing costs, or other expenses associated with installation or local regulatory requirements.

Section 3.8 - Am I responsible for checking permit requirements?

Yes. Before purchasing or installing any product, customers should confirm any permit, inspection, or certification requirements with their local building authority or licensed contractor.